Refund & Returns Policy

At SR Solutions, we aim to provide a professional, transparent and reliable service. As our services involve digital work, website design, development, customisation and other personalised services, our refund policy differs from that of physical products.

1. Digital & Custom Services

All websites, ecommerce stores, design work, development work and other services provided by SR Solutions are created specifically for the individual customer.

Once work has started, payments are generally non-refundable, as time, resources and development work will already have been allocated to your project.

This includes, but is not limited to:

• Shopify website design and development

• Ecommerce store creation

• Wix website design

• Custom website development

• Store redesigns and customisation

• Product uploads and catalogue setup

• Branding and logo work

• Domain setup and connection

• Website configuration

• Custom coding

• Digital marketing setup

• Other personalised digital services

2. Cancellations Before Work Begins

If you wish to cancel your order before any work has started, please contact us as soon as possible.

Where no work has been carried out and no costs have been incurred, we may provide a full refund.

If work has already started, we reserve the right to deduct the value of any work completed before considering any remaining refund.

3. Change of Mind

Due to the customised nature of our services, we cannot normally provide refunds simply because a customer changes their mind after work has started.

Customers are responsible for ensuring they have selected the correct service, package, business niche and project requirements before purchasing.

4. Changes to Your Business, Niche or Requirements

If you decide to change your business type, niche, branding, product range or other major project requirements after development has begun, this may require additional work.

Major changes outside the original agreed scope may be subject to an additional charge and do not automatically qualify the original order for a refund.

5. Revisions

Where revisions are included within your selected package, we will work with you to make reasonable changes in accordance with the package purchased and the original agreed project scope.

A request for revisions does not automatically entitle the customer to a refund.

Additional revisions, major redesigns or work outside the original scope may incur additional charges.

6. Completed Websites

Once a website or digital service has been substantially completed, delivered, transferred or approved by the customer, the service will normally be considered fulfilled and non-refundable.

Customers should review their website carefully and notify us of any genuine errors or agreed work that has not been completed.

7. Technical Issues

If there is a genuine technical issue caused directly by work completed by SR Solutions, please contact us and give us a reasonable opportunity to investigate and correct the issue.

We will aim to resolve legitimate faults relating to our work before considering any alternative remedy.

We are not responsible for issues caused by:

• Third-party applications or plugins

• Shopify, Wix or other external platforms

• Hosting providers

• Domain registrars

• Payment providers

• Theme or app updates

• Customer modifications made after delivery

• Third-party developers

• Changes to external services or policies

8. Third-Party Costs

Payments made for third-party products or services may be non-refundable.

These may include:

• Domain registrations

• Premium themes

• Applications and plugins

• Hosting

• Software subscriptions

• Advertising costs

• Platform fees

• Other external services purchased for your project

Any refund relating to a third-party service will be subject to that provider's own refund policy.

9. Website Performance & Sales

SR Solutions builds websites designed to provide customers with a professional online presence and, where applicable, a strong ecommerce foundation.

We do not guarantee a specific level of revenue, profit, website traffic, search engine rankings, advertising performance or conversion rate, as results can vary depending on the products, pricing, industry, marketing, competition, customer demand and other factors outside our control.

However, eligible website purchases are covered by our 90-Day Money Back Guarantee as explained below.

10. 90-Day Money Back Guarantee

If your eligible ecommerce website receives no customer sales within 90 days of the website going live, you may request a refund of the amount paid to SR Solutions for the eligible website service.

To qualify for the guarantee, the website must remain live and operational throughout the 90-day period, and the customer must not intentionally disable checkout, payment processing or otherwise prevent customers from placing orders.

The guarantee applies to no sales at all during the 90-day period. It does not guarantee a particular level of revenue, profit, number of orders or return on advertising spend.

Refund requests under the 90-Day Money Back Guarantee must be made after the full 90-day period has passed and may require reasonable evidence that no sales were received during that period.

Any third-party charges, including domain fees, premium themes, apps, advertising spend, platform fees or other external costs, are not included in the refund unless expressly agreed otherwise in writing.

11. Chargebacks & Payment Disputes

If you have a concern with your order, we ask that you contact SR Solutions first so that we have an opportunity to resolve the matter.

Submitting a payment dispute or chargeback does not automatically cancel your contractual obligation to pay for work that has already been completed or services that have already been provided.

We reserve the right to provide evidence of completed work, communications, project approvals and service delivery to the relevant payment provider or financial institution.

12. How to Request a Refund

To request a refund or discuss a problem with your order, please contact SR Solutions and provide:

• Your full name

• Your order details

• The service purchased

• A clear explanation of the issue

• Any relevant supporting information

Each request will be reviewed based on the circumstances of the individual order and the amount of work already completed.

13. Your Statutory Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable UK consumer law.

Where you are legally entitled to a refund, cancellation or other remedy, your statutory rights will continue to apply.

Contact Us

If you have any questions about this Refund & Returns Policy, please contact SR Solutions through the contact details provided on our website.

Last updated: August 2026