Terms of Service

These Terms of Service apply to all services provided by SR Solutions. By purchasing a service from us, you agree to these terms.

1. About Our Services

SR Solutions provides digital services including website design, ecommerce store development, Shopify and Wix setup, customisation, product uploads, branding, domain setup, technical configuration and related digital services.

The exact services included in your order will depend on the package purchased and any additional work agreed with you.

2. Orders & Payment

Payment is required in accordance with the price displayed or otherwise agreed before work begins.

By placing an order, you confirm that:

• The information you provide is accurate

• You have authority to use any content, branding, products or materials supplied to us

• You understand what is included in the service or package purchased

• You agree to these Terms of Service

Additional work outside the original agreed scope may require an additional payment.

3. Project Requirements

Customers are responsible for providing any information, content, product details, images, login access or other materials reasonably required to complete the project.

Delays in providing requested information may result in delays to completion.

Where appropriate, SR Solutions may use temporary content, placeholder text or suitable example content until the customer provides final materials.

4. Website Design & Development

We aim to deliver websites that are professional, functional and suitable for the agreed purpose.

The appearance and functionality of the final website may vary depending on:

• The platform being used

• The selected theme

• Available applications or plugins

• Technical limitations

• Customer requirements

• Third-party services

Where a customer requests specific functionality, we will make reasonable efforts to provide it where technically possible and within the agreed package.

5. Revisions

Revisions are limited to the scope of the service or package purchased.

Reasonable revisions may include changes to layout, wording, images, colours or other agreed design elements.

Major changes to the business, niche, website structure, product range or original project requirements may be treated as additional work and may incur further charges.

6. Customer Changes

Once a website has been delivered or transferred, customers may make their own changes.

SR Solutions is not responsible for errors, technical issues or design problems caused by changes made by:

• The customer

• Another developer

• A third-party application

• A platform update

• A theme update

• Any external service

Additional work required to correct issues caused after delivery may be chargeable.

7. Third-Party Platforms & Services

Our websites may rely on third-party platforms and services including Shopify, Wix, domain registrars, payment processors, hosting providers, applications, plugins and other software.

SR Solutions does not control these third parties and cannot guarantee that their services will always remain available, unchanged or error-free.

Customers remain responsible for any recurring fees charged directly by third-party providers.

8. Domains

Where domain connection or setup is included, we may assist with connecting a domain to the customer's website.

Unless specifically stated otherwise, ownership and renewal of the domain remain the customer's responsibility.

SR Solutions is not responsible for loss of a domain caused by expired registration, incorrect customer information or failure to pay renewal fees.

9. Products, Content & Legal Compliance

Customers are responsible for ensuring that the products or services they sell are lawful and comply with all relevant regulations.

The customer is responsible for:

• Product descriptions and claims

• Product safety and legality

• Required licences or permissions

• Copyright and trademark compliance

• Tax obligations

• Consumer law compliance

• Privacy and data protection obligations

• Any industry-specific legal requirements

SR Solutions does not provide legal, tax or regulatory advice.

10. Intellectual Property

Customers must have permission to use any logos, images, product photographs, written content, trademarks or other materials supplied to SR Solutions.

The customer remains responsible for any copyright, trademark or intellectual property claims relating to materials they provide.

Any original custom work created by SR Solutions for the customer may be transferred for the customer's use once full payment has been received, subject to any third-party licensing restrictions.

11. Website Performance

We design websites with usability, presentation and conversion in mind, but we do not guarantee a particular level of:

• Revenue

• Profit

• Website traffic

• Conversion rate

• Search engine ranking

• Advertising performance

• Number of customers

Results depend on factors including products, pricing, marketing, customer demand, competition and the customer's ongoing business activity.

Eligible ecommerce website purchases may be covered by our separate 90-Day Money Back Guarantee.

12. 90-Day Money Back Guarantee

Where the guarantee applies to the package purchased, an eligible customer may request a refund if their ecommerce website receives no customer sales within 90 days of the website going live.

To qualify:

• The website must remain live and operational throughout the 90-day period

• Checkout and payment processing must remain available

• The customer must not intentionally prevent customers from placing orders

• The full 90-day period must have passed

• Reasonable evidence of no sales may be requested

The guarantee applies only where there have been no customer sales at all during the qualifying 90-day period.

It does not guarantee any specific level of revenue, profit, order volume or advertising return.

Third-party costs such as domains, themes, apps, advertising spend, platform fees or other external charges are not included unless expressly agreed otherwise.

13. Refunds & Cancellations

Refunds and cancellations are governed by our separate Refund & Returns Policy.

As our services involve personalised digital work, payments are generally non-refundable once work has started, except where the customer is entitled to a refund under applicable law or under an eligible SR Solutions guarantee.

14. Project Completion

A project may be considered completed when the agreed website or service has been substantially delivered, transferred or made available to the customer.

Minor outstanding changes do not necessarily prevent a project from being considered substantially completed.

Customers should notify SR Solutions promptly if they believe any agreed work is missing or incorrect.

15. Customer Communication

Customers should provide clear instructions and respond to reasonable requests for information where required.

SR Solutions is not responsible for delays caused by a customer's failure to provide required information, access or approval.

16. Suspension of Work

We reserve the right to pause or stop work where:

• Payment is overdue

• Required information has not been provided

• The customer requests work outside the agreed scope without agreeing additional charges

• The customer engages in abusive, threatening or inappropriate behaviour

• Continuing the project could involve unlawful or prohibited activity

17. Chargebacks & Payment Disputes

If there is a problem with an order, customers should contact SR Solutions first so that we have a reasonable opportunity to resolve the issue.

Where a chargeback or payment dispute is submitted, we reserve the right to provide relevant evidence including:

• Order information

• Customer communications

• Website development records

• Delivery evidence

• Project approvals

• Screenshots

• Access logs

• Evidence of completed work

A payment dispute does not automatically remove the customer's obligation to pay for services legitimately supplied.

18. Limitation of Liability

To the fullest extent permitted by law, SR Solutions will not be responsible for indirect or consequential losses arising from the use or inability to use a website or service.

This includes loss of:

• Revenue

• Profit

• Customers

• Business opportunities

• Data

• Advertising spend

Nothing in these terms excludes or limits liability where doing so would be unlawful.

19. Service Availability

We cannot guarantee uninterrupted availability of websites, platforms or third-party services.

Temporary downtime may occur because of:

• Hosting issues

• Platform outages

• Maintenance

• Software updates

• Domain issues

• Payment processor problems

• Third-party application failures

20. Changes to These Terms

We may update these Terms of Service where necessary to reflect changes to our services, business practices or legal requirements.

The version applicable to an order will normally be the version in effect when the order was placed, unless a change is required by law or separately agreed.

21. Governing Law

These Terms of Service are governed by the applicable laws of the United Kingdom.

Nothing in these terms affects any statutory consumer rights that cannot legally be excluded or restricted.

Contact Us

If you have any questions regarding these Terms of Service, please contact SR Solutions using the contact details provided on our website.

Last updated: August 2026