Shipping policy

Shipping & Delivery Policy

At SR Solutions, all of our services are digital. We do not ship physical products.

This policy explains how our websites, ecommerce stores and other digital services are delivered to customers.

1. Digital Delivery

All services purchased from SR Solutions are delivered electronically.

Depending on the service purchased, delivery may include:

  • A completed Shopify website

  • A completed Wix website

  • An ecommerce store

  • Website design and development work

  • Branding and digital assets

  • Product uploads and store setup

  • Domain connection and configuration

  • Custom coding or website customisation

  • Other agreed digital services

No physical item will be posted or delivered to your address.

2. Delivery Method

Completed work may be delivered through one or more of the following methods:

  • Transfer of website ownership

  • Access to the completed website

  • Transfer to your Shopify or Wix account

  • Email delivery

  • Secure sharing of digital files

  • Website login or collaborator access

  • Another digital delivery method agreed with you

The delivery method will depend on the service purchased and the platform being used.

3. Delivery Times

Because our services are individually created and customised, delivery times may vary.

Estimated completion times may depend on:

  • The package purchased

  • The size and complexity of the website

  • The number of products being added

  • Custom design or development requirements

  • How quickly the customer provides required information

  • Revisions requested during development

  • Third-party platform or technical delays

Any delivery timeframe provided by SR Solutions is an estimate unless we specifically agree to a guaranteed deadline in writing.

4. Customer Information Required

Customers are responsible for providing any information, access or content reasonably required for us to complete and deliver the service.

This may include:

  • Business name and information

  • Product information

  • Images and branding

  • Logo files

  • Domain details

  • Shopify or Wix access

  • Payment provider information

  • Requested website content

Failure to provide required information may delay delivery.

5. Delivery of Completed Websites

A website will normally be considered delivered when it has been:

  • Made available for the customer to review

  • Transferred to the customer's account

  • Connected to the customer's domain where included

  • Otherwise made accessible to the customer

Minor revisions or adjustments requested after delivery do not necessarily mean that the original service has not been delivered.

6. Revisions After Delivery

Where revisions are included within the customer's package, reasonable revisions will be completed in accordance with the agreed service.

Major changes or additional work outside the original scope may require an additional payment.

7. Delays Outside Our Control

SR Solutions is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Shopify or Wix outages

  • Domain registrar delays

  • Hosting problems

  • Third-party app or software issues

  • Payment provider delays

  • Customer delays in providing information or access

  • Technical issues affecting third-party platforms

We will make reasonable efforts to keep customers informed where a significant delay occurs.

8. Incorrect Contact Information

Customers are responsible for providing accurate contact information when placing an order.

SR Solutions will not be responsible for delays caused by incorrect email addresses, contact details or account information provided by the customer.

9. No Shipping Charges

As all services are delivered digitally, there are no physical shipping charges unless specifically stated otherwise.

Any charges relating to domains, third-party platforms, apps, themes or other external services are separate from shipping and may be payable by the customer.

10. Refunds

Refunds relating to digital services are governed by our Refund & Returns Policy and, where applicable, our 90-Day Money Back Guarantee.

Contact Us

If you have any questions about the delivery of your order, please contact SR Solutions using the contact details provided on our website.

Last updated: August 2026